Level 9, 2 Phillip Law Street, Canberra, ACT 2601
Volitio Care
How Volitio works
Contact us
we'll arrange a meeting
Get to know you
we listen and understand your needs
Find your match
we connect you with trusted support workers
Our Story
Volitio was founded by a father of a daughter with a high needs disability. Experiencing the challenges firsthand, he saw how difficult it can be for families and participants to have real choice and control over care.
Alongside his personal journey, he has over seven years of experience working in the disability sector. During this time, he supported participants and families in a variety of ways and saw just how important choice and flexibility are in creating the right care. His professional knowledge, combined with his lived experience as a parent, inspired him to build a service that truly puts people first- not the system. Today, Volitio is an NDIS registered provider in Canberra, helping participants and their families achieve autonomy with peace of mind.
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Alongside his personal journey, he has over seven years of experience working in the disability sector. During this time, he supported participants and families in a variety of ways and saw just how important choice and flexibility are in creating the right care. His professional knowledge, combined with his lived experience as a parent, inspired him to build a service that truly puts people first- not the system. Today, Volitio is an NDIS registered provider in Canberra, helping participants and their families achieve autonomy with peace of mind.
Why Choose Our NDIS Providers in Canberra?
Wondering what makes us reliable NDIS care providers in Canberra? The following points will give you an idea!
- NDIS Registered Provider - Fully accredited and compliant with NDIS standards.
- Personalised Support Plans - Services tailored to meet your unique goals and needs.
- Compassionate & Qualified Team - Experienced staff who truly care about your wellbeing.
- Wide Range of Services - Assistance with daily living, community access, group activities, respite, SIL & more.
- Participant-Centred Approach - You stay in control while we support your choices.
Frequently Asked Questions
How does Volitio ensure support workers are matched to my specific needs and personality?
We use a detailed matching process that considers your goals, interests, communication style, and the specific skills required (e.g., a support worker with a background in nursing for complex care). We always facilitate a meet-and-greet to ensure it's a good fit.
I need help building my confidence to use public transport. What does "Assist-Travel/Transport" include for skill development?
It goes beyond a simple ride. Our support can include journey planning, practicing routes together, building skills to read timetables, using transport apps, and handling unexpected situations like delays, all to increase your independence.
What does "Innovative Community Participation" mean, and how is it different from standard community access?
This focuses on creative and non-traditional ways to build your social and community connections. Instead of just visiting a café, we might help you join a community garden, a board game club, a local art class, or a volunteer role based on your unique interests.
Can you help me with the emotional and practical aspects of a major life transition, like moving out of home?
Absolutely. Our "Assistance with Life Stage Transition" includes practical support like finding a rental, setting up utilities, and budgeting, as well as emotional support to build the resilience and skills needed for this big change.
I want to work but feel overwhelmed. How does "Assist Access/Maintain Employment" work in practice?
We provide tailored support, which can include help with writing resumes and preparing for interviews, on-the-job support to learn tasks, and collaborating with your employer on any workplace adjustments you may need to succeed.
If I receive "Development of Life Skills" support, who decides what skills we work on?
You are always in the driver's seat. We begin by understanding your personal NDIS goals and then work collaboratively with you to identify and prioritise the specific skills you want to develop, whether it's cooking, budgeting, or using technology.
What is the difference between "Daily Tasks/Shared Living" and "Household Tasks" support?
Household Tasks are specific chores like cleaning, laundry, and gardening. Daily Tasks/Shared Living support is broader and focuses on your routine within your home, which may include meal preparation, personal care assistance, and building positive relationships with housemates.
Can Volitio's Community Nursing Care be coordinated with my existing doctors and specialists?
Yes, seamlessly. Our qualified nurses can communicate with your GP and other health professionals, assist in managing your complex health needs, and help you understand and follow medical advice.
What happens if my regular support worker is sick or on leave?
We have a dedicated team and a pool of qualified casual staff. We will always endeavour to find a suitable replacement and will provide you with their profile and ensure they are briefed on your support plan to maintain consistency.
How do you measure and report on my progress towards my NDIS goals?
We use a participant-focused system, tracking progress against the specific goals in your NDIS plan. We provide regular reports that detail the supports provided and the outcomes achieved, which you can use for your plan review.
Are your Group and Centre Activities designed for specific interests or skill levels?
Yes, we offer a range of specialised groups based on participant interest, such as art therapy, cooking classes, tech skills workshops, or social sports. This ensures activities are engaging and relevant to your goals.
What is your approach to supporting participants with complex behaviours or high medical needs?
Our staff receive specialised training in positive behaviour support (PBS), trauma-informed care, and complex health management. We develop individualised strategies focused on de-escalation, communication, and ensuring dignity and safety.
Can I change the type or frequency of my supports if my needs change?
Of course. We encourage regular check-ins to review your support plan. You can request changes at any time, and we will work flexibly with you to adjust your services to best suit your evolving needs and goals.
How does Volitio ensure the privacy and dignity of participants during personal care activities?
Respect and dignity are our core principles. Our support workers are trained in professional and discreet practices. You are always in control, and we follow your lead regarding your preferences and the level of assistance you require.
If I have a concern or complaint about a service, what is the process and how is it handled?
We have a simple, accessible complaints process. You can speak to your support worker, their coordinator, or our management directly. All complaints are treated confidentially, investigated fairly, and we work with you to find a resolution you are happy with.
Get in Touch With Us
Contact Information
Get in Touch and Let us Care for your Loved Ones.
Level 9, 2 Phillip Law Street, Canberra, ACT 2601
Mon- Friday , 9 am- 6 pm